Scheduling ongoing business reviews with customers is a best practice must. Whether the check-in is just a phone call or a more detailed review with presented materials, it's essential to make sure that we are on the same page as our Clients. All customers are offered QBR’s or Quarterly Business Reviews, but they can also choose a review on-demand or if preferred, twice a year. It is the best way we can make sure that we are doing a good job and all questions are answered.
Based on the overall technology goals that were set after initial onboarding, we want to make sure we are on track for meeting those objectives. We understand that it may not be financially feasible to adapt new technology all at once and it often wouldn’t be wise to make sweeping technology changes in a short time frame. A sound Technology strategy would make sure all current systems are functioning properly, and then develop a staged plan for phasing in new technology. We draft a unique Technology Roadmap plan for 3-6 months, 12 months, and beyond and re-evaluate often.
During the checkup, we’ll provide a full analysis of all tickets and projects, and we’ll examine any patterns that might show inefficiencies in your network, devices, or overall infrastructure. We will evaluate how your in-house technology is helping to improve workflow and help identify any operational gaps. We’ll also recommend any improvements or enhancements to cybersecurity both in the network and on individual workstations. We’ll take a deeper dive into any ways that CareServ can help you streamline or eliminate service desk tickets to improve workflow. When the process is not the issue, we can make recommendations for equipment or software updates or upgrades that will resolve potential problems and prevent interruptions in the future.
Keeping up with the stream of technology that is constantly being introduced can be a huge burden for Business Leaders today. New Cybersecurity Threats and frequent Major Vendor announcements create the need to continuously compare your current technology to the latest and greatest. Inaction could cost you additional risk, downtime, or equipment failure. As a Managed Service Provider, it’s part of our commitment to you to make sure we stay on top of any and all technology tools that might make your life easier. We take the time to thoroughly test and evaluate solutions in-house before we introduce them to you so you can be sure you are making the right move forward.
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