Customer story · TLC Management
Helping 17 communities move to mobile documentation
TLC Management wanted caregivers to record care where it happened, without returning to hallway kiosks. CareServ helped the organization transition to configured mobile devices and supported staff through the change.
Results reported in the original case study
17 communities moved to mobile documentation.
50% → 95% improvement in ADL documentation compliance.
These are historical results from TLC Management’s project, as reported in CareServ’s original customer case study. Outcomes depend on each organization’s environment and implementation.
The challenge
Caregivers were providing care but documenting only some completed Activities of Daily Living (ADLs). Shared hallway kiosks created delays and interruptions between delivering care and recording it. TLC also needed to address device security as it considered mobile documentation.
CareServ’s approach
- Ready-to-use devices: configure mobile devices before delivery so staff could begin using them promptly.
- Supported transition: guide teams as they changed from kiosk entry to documenting on mobile devices.
- Device controls: incorporate management and security measures, including location-based controls described in the original project.
The customer’s perspective
“CareServ and their support staff have been there every step of the way, making the transition to mobile documentation smooth and effortless. It helped move us into the 21st century.”
Debra Smith, RN · TLC Management
Quoted in the original CareServ case study.
What this means for your organization
Technology works best when it fits the people using it. CareServ can help assess your workflows, plan a practical rollout, and support your team through the transition.
No obligation. Discuss your priorities and a practical next step with Jeremy Spradlin.